Returns & Exchanges

At LUMOS Projectors MY, we want you to enjoy the ultimate home cinema experience; if you are not entirely satisfied, we offer a 7-day return policy for manufacturing defects and quality issues. Please ensure all items are returned in their original packaging with all included accessories to qualify for a full refund or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] within 7 days of receiving your unit to initiate a return request.

• 2.
  Verification Process

  Provide your order number and a short video or photo demonstrating the technical issue for our engineers to review and approve.

• 3.
  Pack and Ship

  Once approved, securely pack the projector in its original box and ship it to our designated service center in Malaysia.

• 4.
  Inspection and Refund

  After our team inspects the returned unit, we will process your refund or dispatch a brand-new replacement within 3-5 business days.